Shipping Policy


"Out of Gauteng" Terms & Conditions

  1. Place an order .
  2. Payment is then made into one of our accounts either FNB or CAPITEC.
  3. Send us proof of payment as screenshot or picture of deposit slip. If you used a banking app, you can screenshot the SMS from your bank.
  4. Select the shipping option you prefer. We use Pep to Pep, Postnet to Postnet, Straight to your door.
  5. Exchanges are done within 72 Hours. NTWANA will pay for cost in case of an error in size or colour. In case of error in ordering, customer will pay all the returning costs.
  6. Delivery timeline is from 2 to 5 days depending on the method you chose for delivery. 

Note: DELIVERY OUTSIDE OF GAUTENG IS R100.

"Gauteng" Terms & Conditions

  1. Place an order .
  2. Driver will be sent to your location.
  3. When our representative collects your shoe , you are free to try it on if u like.
  4. Payment is made and your take your shoes.
  5. Exchanges are allowed within 72 hours otherwise customer will have to pay R100 call out fee .
  6. Delivery is either Same day or by Next day depending on when you placed the order.

Note:  DELIVERY AROUND GAUTENG IS FREE.